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FAQ

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NO. Category Title Date Views Rocommend Rate
21 Wholesale/retail/Oversea business Is wholesale/retail and overseas export available?
  • Q : Is wholesale/retail and overseas export available?
  • A :

    If you contact us via the email below, we will respond sequentially.


20 Benefits What are the benefits for members?
  • Q : What are the benefits for members?
  • A :

    1) As soon as you sign up, you will receive a 3,000 won discount coupon.

    2) We issue ‘Birthday Discount Coupon’ for you, every year. 

        (3,000 - 10,000 won discount depending on your grade)

    3) You will receive up to 5% of the purchase reserve.

    4) You can participate in member-only events

        (Coupon, Point, and Discount events.)


19 Cancel/Return/Exchange I’d like cancel my order.
  • Q : I’d like cancel my order.
  • A :

    If you wish to cancel your order after payment, you must click the Cancel button in [My Page - Order History]. After the product is shipped out, cancellation is not possible or the return delivery cost will be charged.


18 Cancel/Return/Exchange What about return/exchange cost?
  • Q : What about return/exchange cost?
  • A :

    The return cost is 3,000 won (pick up cost) and the exchange cost is 6,000 won (pick up + delivery cost).

    If the product is defective or the exchange/return is due to our mistake, we will bear all the costs.


17 Cancel/Return/Exchange Is it possible to return a product due to a simple change of mind?
  • Q : Is it possible to return a product due to a simple change of mind?
  • A :

    After opening, return and exchange are not possible, and if unopened, returns or exchanges are possible within 7 days of purchase For more information, please contact the customer center or the Q&A.


16 Cancel/Return/Exchange Are there any cases where exchange or return is not possible?
  • Q : Are there any cases where exchange or return is not possible?
  • A :

    - If the product has already been used

    - If the outer packaging is damaged

    - If a problem occurs due to not following the precautions in the product description

    - In case the product is sent without request for exchange/return

    - In case the product is damaged while returning due to poor packaging

    - In case of using or losing the gift provided with the product.


15 Member information and withdrawal I forgot my password.
  • Q : I forgot my password.
  • A :

    a temporary password can be issued After authentication. If there is an error in issuing a temporary password, please contact us through Q&A.


14 Member information and withdrawal Can I purchase items without registering as a member?
  • Q : Can I purchase items without registering as a member?
  • A :

    Of course you can purchase without registering.

    However, membership benefits do not apply in this case.


13 Member information and withdrawal How do I withdraw from the membership?
  • Q : How do I withdraw from the membership?
  • A :

    You can withdraw from the membership on 

    [my page> withdrawal].

    If you withdraw, all existing reserves will be extinguished.

    If the withdrawal completes, we can’t restore your personal information in any way, so please consider it carefully.


12 Delivery How long does it take to deliver?
  • Q : How long does it take to deliver?
  • A :

    It usually takes 1 to 3 days, but it can be delayed depending on the cargo condition.


11 Delivery Which delivery company will be in charge of my product?
  • Q : Which delivery company will be in charge of my product?
  • A :

    ‘Hanjin Logistics’ will deliver your product safely.


10 Delivery What about delivery cost?
  • Q : What about delivery cost?
  • A :

    The delivery cost will be free if the payment amount is over 30,000 won, and 3,000 won if it is less than that. Additional shipping charges will be charged for islands and mountainous areas.


9 Delivery When will the ordered product be released?
  • Q : When will the ordered product be released?
  • A :

    1) Products that have been paid before 1:30 p.m will be shipped on the same day.

    2) Orders after 1:30 p.m. on Friday will be shipped next Monday.

        (it may be delayed if there are a lot of shipments.)

    3) It will be delivered within a2-3 days after payment is completed    

        (excluding weekends and holidays), and it will take longer for islands and 

        mountainous areas.

    4) Please understand that it is impossible to designate a delivery date.


8 Delivery Can I change the delivery destination?
  • Q : Can I change the delivery destination?
  • A :

    If you wish to change the destination after payment, you must leave the changed address through the customer center or Q&A. If delivery has already started, it can’t be changed.


7 Delivery Is Oversea delivery possible?
  • Q : Is Oversea delivery possible?
  • A :

    Yes it’s possible


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